Magento 2 order status flow

Order creation and processing is a significant thing for customers for it shows how reliable and secure is the store. That's why you need to accurately organize your Magento 2 order status flow for the orders to be processed flawlessly and the clients to be satisfied.

Magento Order State vs. Magento Order Status

In Magento Open Source or Adobe Commerce, there are two notions describing the level of order processing: state and status. So, what is the difference between them?

Magento 2 Order Status Flow

Generally, Magento 2 order status workflow comprises 5 stages: placing order => pending order => receiving payment => invoicing order => shipping order. An order state corresponds to the analogical stage of order processing.

Let's have an insight into each of the stages.

Stage 1 (New)

So, the whole process begins after a shopper taps the Checkout button and places an order.

Stage 2 (Pending Payment)

When the order is created, it gains Pending status right away. This status gives the shopper the possibility to cancel or modify the order before the payment is processed.

Stage 3 (Payment Received)

The payment is received or authorized.

Stage 4 (Order Invoiced)

After the payment is received, an order is invoiced. Some payment methods provide automatic invoice generation after the transaction is complete. When the invoice is submitted, its copy is sent to the client.

Stage 5 (Order Shipped)

The product ordered is shipped, so the order is considered as complete.

Magento 2 Order Status Flow Management

Sometimes orders status flow may be interrupted by unexpected circumstances requiring you to change order status manually. For example, there was a problem with the order delivery, and you need to change order status from Complete to Processing again. Or a customer decided to cancel the order after it was submitted but not still paid, so you would have to change the status from Pending to Cancelled.

How to Add Magento 2 Custom Order Status?

Magento allows to create custom order statuses and assign them to order states. However, this is possible only if the status value is configured as default, in another case it can be indicated only in comments.

Here are the guidelines on how to add your own Magento 2 order status:

Create Order Status

1. From Magento admin sidebar, go to 'Stores' and under 'Settings' select' Order Status'.
2. Press 'Create New Status' in the right upper corner.




3. Specify Status code (used only internally) and Status label (status name displayed in Order section).




4. Press 'Save status'.



Assign Order Status to Order State

Now you need to assign the created status to one of the default order states:

5. Press 'Assign Status to State' button.




6. From the dropdowns select the necessary status and state. Check the boxes, if you want the status to be set as default and if you want it to be displayed on the frontend.

The importance of flawless order status workflow requires sales managers to be prepared for most unexpected cases. Store Manager allows to stay unalarmed about order status management and change order status in one click without any programming skills.